Shipping Policy

At Cheap All Sport Trek Store, we’re committed to delivering quality outdoor gear and apparel to adventurers of all ages worldwide. Below you’ll find all the details about our shipping and returns processes to ensure a smooth shopping experience.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking information
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Returns & Exchanges Policy

We stand behind the quality of our outdoor gear and apparel. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Return Policy Details

• Return Window: 15 days from the delivery date
• Condition: Items must be unused, in original packaging with all tags attached
• Original Proof: Include your original order confirmation or packing slip

How to Initiate a Return or Exchange

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include:
   • Your order number
   • The item(s) you wish to return/exchange
   • Reason for return/exchange
   • Whether you prefer a refund or exchange
2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
3. Package Your Item: Securely pack the item in its original packaging with all tags attached. Include your order confirmation or packing slip.
4. Ship Your Return: Mail the package to our returns center at:
   Cheap All Sport Trek Store Returns
   4779 Delaware Avenue
   San Francisco, US 94108

   We recommend using a trackable shipping method as you’re responsible for the item until it reaches us.

5. Processing: Once received, we’ll inspect your return and process your refund or exchange within 5 business days.

Return Shipping Costs

• Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
• Exchange Shipping: We’ll cover the shipping costs for your replacement item.

Refund Information

• Processing Time: 5-7 business days after we receive your return
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Deductions: Original shipping fees are non-refundable unless the return is due to our error

Exchange Policy

• Availability: Exchanges are subject to product availability
• Price Differences: If exchanging for a higher-priced item, you’ll need to pay the difference. For lower-priced items, we’ll refund the difference.
• Timeframe: Please allow 10-15 business days for the entire exchange process

Damaged or Defective Items

If your outdoor gear (backpacks, kids’ winter jackets, men’s fitness apparel, etc.) arrives damaged or defective:

• Contact us immediately at [email protected] with photos of the damage/defect
• We’ll arrange for a free return shipping label if needed
• Choose between a replacement (if available) or full refund

Contact Us

For any questions about our shipping or returns policy, please contact our customer service team:

• Email: [email protected]
• Mail:
  Cheap All Sport Trek Store
  4779 Delaware Avenue
  San Francisco, US 94108

We appreciate your trust in Cheap All Sport Trek Store for your outdoor gear needs and strive to make every shopping experience with us exceptional.