At Cheap All Sport Trek Store, we stand behind the quality of our outdoor gear and apparel. If you’re not completely satisfied with your purchase of backpacks, kids’ winter jackets, men’s fitness apparel, or any other product, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Policy

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Original Proof: Include your original order confirmation or packing slip
Note: For hygiene reasons, we cannot accept returns on Mens Underwear And Socks unless they arrive defective or damaged.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include the following information:
    • Your order number
    • The item(s) you wish to return/exchange
    • Reason for return/exchange
    • Whether you prefer a refund or exchange
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached. Include your order confirmation or packing slip.
  4. Ship Your Return: Mail the package to our returns center at:
    Cheap All Sport Trek Store Returns
    4779 Delaware Avenue
    San Francisco, US 94108

    We recommend using a trackable shipping method as you’re responsible for the item until it reaches us.

  5. Processing: Once received, we’ll inspect your return and process your refund or exchange within 5 business days.

Return Shipping Costs

  • Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
  • Exchange Shipping: We’ll cover the shipping costs for your replacement item.

Refund Information

  • Processing Time: 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable unless the return is due to our error

Exchange Policy

  • Availability: Exchanges are subject to product availability
  • Price Differences: If exchanging for a higher-priced item, you’ll need to pay the difference. For lower-priced items, we’ll refund the difference.
  • Timeframe: Please allow 10-15 business days for the entire exchange process

Damaged or Defective Items

If your outdoor gear (backpacks, kids’ winter jackets, men’s fitness apparel, etc.) arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage/defect
  2. We’ll arrange for a free return shipping label if needed
  3. Choose between a replacement (if available) or full refund

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Cheap All Sport Trek Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Item(s) to return/exchange: [Product Name, Size, Color]
  • Reason for return/exchange: [Please specify]
  • Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Please provide return instructions and any additional information needed.

Thank you,

[Your Full Name]
[Your Contact Information]

Contact Us

For any questions about our returns and exchanges policy, please contact our customer service team:

  • Email: [email protected]
  • Mail: Cheap All Sport Trek Store, 4779 Delaware Avenue, San Francisco, US 94108

We appreciate your trust in Cheap All Sport Trek Store for your outdoor gear needs and strive to make every shopping experience with us exceptional.