FAQ

We specialize in affordable outdoor and sportswear for adventurers of all ages. Our product range includes:

• Backpacks, bags, duffel and travel bags
• Kids’ outdoor apparel (jackets, pants, tops, winter gear)
• Men’s outdoor apparel (jackets, hoodies, pants, fitness wear)
• Accessories like hats, gloves, and toques

We cater to outdoor enthusiasts and families looking for quality adventure gear at affordable prices. Our customers range from:

• Parents shopping for kids’ outdoor clothing
• Fitness enthusiasts needing training apparel
• Hikers, trekkers, and campers looking for durable gear
• Budget-conscious shoppers who value both quality and price

Our products generally follow standard sizing charts. For the most accurate fit:

1. Measure yourself or your child according to our sizing guide (available on each product page)
2. Consider the layering you’ll need for outdoor activities
3. Check product-specific notes as some items may run slightly large or small

When in doubt, our customer service team can provide sizing recommendations.

Our winter jackets and parkas are designed for typical winter conditions. For extreme cold weather:

• Look for our “Winter Jackets And Parkas” category which offers heavier insulation
• Consider layering with our hoodies and thermal tops
• Pair with our winter accessories (gloves, toques) for complete protection

For arctic conditions, we recommend specialized gear beyond our current offerings.

We offer two convenient shipping methods:

Yes! We offer global shipping to most countries (excluding some remote areas in Asia). Our international customers enjoy:

• Same affordable shipping rates worldwide
• Tracking information for all orders
• Customs-friendly packaging and documentation

Please note that customers are responsible for any applicable customs fees or import taxes.

We typically process orders within 1-2 business days. During peak seasons (like winter holidays), processing may take slightly longer. You’ll receive a shipping confirmation email with tracking information once your order is dispatched.

We want you to be completely satisfied with your purchase. Our hassle-free return policy includes:

• 15-day return window from delivery date
• Items must be unused with original tags attached
• Original packaging should be included when possible

To initiate a return, please contact our customer service at [email protected] with your order details.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.

Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider:

• Credit cards: 5-10 business days
• PayPal: 3-5 business days

We accept all major payment options for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed through our encrypted payment gateway.

Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. Your credit card details are never stored on our servers.

No, you can check out as a guest. However, creating an account allows you to:

• Track your order history
• Save your shipping information for faster checkout
• Receive exclusive offers and updates

While we provide reliable delivery estimates, occasional delays can happen due to weather, customs, or carrier issues. If your package is significantly delayed:

1. Check your tracking information for updates
2. Contact the carrier directly with your tracking number
3. If unresolved, email us at [email protected] with your order details

Pro Tip: Order well in advance for seasonal adventures to account for potential delays!

Our customer service team is happy to help! You can reach us at:

• Email: [email protected]
• Mailing Address: 4779 Delaware Avenue, San Francisco, US 94108

We typically respond to emails within 24-48 hours during business days.